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Login: A walk through of a successful login
The best place to test your login(s) is to visit https://ib,itatem.com. Once you are on the login screen that looks like this: Login Steps You may get challenged. If so, your screen will look similar to this: Check your mobile phone for a text message from us (Phone number: 606-448-2836). In it you will see…
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Login: Am I being challenged on my login attempt?
When you login, you may see a screen that looks like this: When you see this screen, our Continuous Adaptive Trust mechanism is not certain your login attempt was from you. Therefore, it reaches out to you and asks for a login confirmation. This is called multi-factor authentication.
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Creating a new Itatem account
Creating a new Itatem Identity Account is easy. Adding your license will ensure your account lasts. To begin, go to the Itatem Identity Bank website and create a new account: https://ib.itatem.com/new_account.php You will see a screen that looks like this: Enter your identity details and press the “CREATE ACCOUNT” button. The system will receive your…
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Install: Itatem for large enterprises – Phase 3
Installing and using Itatem for your organization’s user accounts is the best way to protect your organization and to keep the Personally Identifiable Information (PII) of your users safe. Installation of Itatem requires three (3) steps: Step 1 – Install a Windows Credential Provider (WCP) Install a Windows Credential Provider for your remaining users if…
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Install: Itatem for large enterprises – Phase 2
Installing and using Itatem for your organization’s user accounts is the best way to protect your organization and to keep the PII of your users safe. Installation of Itatem requires three (3) steps: Step 1 – Send a list of your test users to Itatem Send a list of your test users to Itatem via…
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Install: Itatem for large enterprises – Phase 1
Installing and using Itatem for your organization’s user accounts is the best way to protect your organization and to keep the PII of your users safe. Installation of Itatem requires three (3) steps: Step 1 – Complete and review the Itatem Customer Survey Please complete the following survey: https://docs.google.com/forms/d/1wBo5_yGc6gWQWPhwUsoMJBzTT1SNejrZfVM_5qY2pHY/ Step 2 – Survey Review Once…
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Microsoft Limitation: 20 character passwords
Microsoft has limited passwords to a maximum length of 20 characters. Those users requiring compatibility with their organization’s Microsoft Active Directory or Entera ID should use passwords no longer than 20 characters long. We recommend that you use a random string generator and include upper case, lower case, and numbers to create your password.
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Enhanced Security: using the Itatem mobile app
The Itatem mobile app is available on both the Google Play store and the Apple Store. Using the mobile app allows users to perform authentications via QR code and to perform multi-factor (MFA) confirmations via full encryption. Both of these features add security to your Itatem account. QR Code logins Itatem users may need to…
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Enhanced Security: Lockdown mode
Itatem offers its users greater security by default. Users benefit from protections against: However, some user may require further protections. Itatem offers “Lockdown Mode” for those users who seek protections against multi-factor (MFA) compromise. This includes SIM cloned devices. What is Lockdown Mode? Configuring your Itatem account to use “Lockdown Mode” allows you to enroll…
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Login: Mac OS users authenticating without a local Itatem Virtual Machine (VM)
Mac OS behaves differently than other operating systems. It disregards the “service account” and performs the login call directly via the user account only. This is a rare combination of conditions that creates the issue, but it has happened. The Itatem team does have a workaround for these conditions. If your users were somehow mis-configured,…
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Login: I am having trouble logging in
The Itatem Identity Banks are carefully constructed to remove identity compromises. This can lead to a different experience that you may be used to. Our Continuous Adaptive Trust (CAT) system is constantly adjusting its knowledge of your identity and your devices. for the majority of our users, they are never “challenged” because the CAT system…
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Login: I am in a “challenge loop”
If you are seeing repeated challenges to your successful login, one after another, then you are in a challenge loop. This can occur when you are changing the login context while you are confirming your login attempt. To overcome the challenge loop, remain on the login page where you were just challenged and use a…