Category: login
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Login: Mac OS users authenticating without a local Itatem Virtual Machine (VM)
Mac OS behaves differently than other operating systems. It disregards the “service account” and performs the login call directly via the user account only. This is a rare combination of conditions that creates the issue, but it has happened. The Itatem team does have a workaround for these conditions. If your users were somehow mis-configured,…
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Login: A walk through of a successful login
The best place to test your login(s) is to visit https://ib,itatem.com. Once you are on the login screen that looks like this: Login Steps You may get challenged. If so, your screen will look similar to this: Check your mobile phone for a text message from us (Phone number: 606-448-2836). In it you will see…
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Login: I am having trouble logging in
The Itatem Identity Banks are carefully constructed to remove identity compromises. This can lead to a different experience that you may be used to. Our Continuous Adaptive Trust (CAT) system is constantly adjusting its knowledge of your identity and your devices. for the majority of our users, they are never “challenged” because the CAT system…
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Login: I am in a “challenge loop”
If you are seeing repeated challenges to your successful login, one after another, then you are in a challenge loop. This can occur when you are changing the login context while you are confirming your login attempt. To overcome the challenge loop, remain on the login page where you were just challenged and use a…
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Login: Am I being challenged on my login attempt?
When you login, you may see a screen that looks like this: When you see this screen, our Continuous Adaptive Trust mechanism is not certain your login attempt was from you. Therefore, it reaches out to you and asks for a login confirmation. This is called multi-factor authentication.