Login: Mac OS users authenticating without a local Itatem Virtual Machine (VM)

Mac OS behaves differently than other operating systems. It disregards the “service account” and performs the login call directly via the user account only. This is a rare combination of conditions that creates the issue, but it has happened.

The Itatem team does have a workaround for these conditions. If your users were somehow mis-configured, our support team can easily adjust on our system’s side to overcome this issue.

Please contact your Itatem representative or Itatem’s support directly at [email protected] and our team will get you back to business right away.