{"id":52,"date":"2023-11-02T00:39:02","date_gmt":"2023-11-02T00:39:02","guid":{"rendered":"https:\/\/support.itatem.com\/help\/?p=52"},"modified":"2023-11-02T15:20:51","modified_gmt":"2023-11-02T15:20:51","slug":"login-mac-os-users-authenticating-without-a-local-itatem-virtual-machine-vm","status":"publish","type":"post","link":"https:\/\/support.itatem.com\/help\/index.php\/2023\/11\/02\/login-mac-os-users-authenticating-without-a-local-itatem-virtual-machine-vm\/","title":{"rendered":"Login: Mac OS users authenticating without a local Itatem Virtual Machine (VM)"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Mac OS behaves differently than other operating systems. It disregards the &#8220;service account&#8221; and performs the login call directly via the user account only. This is a rare combination of conditions that creates the issue, but it has happened.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Itatem team does have a workaround for these conditions. If your users were somehow mis-configured, our support team can easily adjust on our system&#8217;s side to overcome this issue.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please contact your Itatem representative or Itatem&#8217;s support directly at <a href=\"mailto:support@itatem.com\">support@itatem.com<\/a> and our team will get you back to business right away.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Mac OS behaves differently than other operating systems. It disregards the &#8220;service account&#8221; and performs the login call directly via the user account only. This is a rare combination of conditions that creates the issue, but it has happened. The Itatem team does have a workaround for these conditions. If your users were somehow mis-configured, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-52","post","type-post","status-publish","format-standard","hentry","category-login"],"_links":{"self":[{"href":"https:\/\/support.itatem.com\/help\/index.php\/wp-json\/wp\/v2\/posts\/52","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.itatem.com\/help\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.itatem.com\/help\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.itatem.com\/help\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/support.itatem.com\/help\/index.php\/wp-json\/wp\/v2\/comments?post=52"}],"version-history":[{"count":1,"href":"https:\/\/support.itatem.com\/help\/index.php\/wp-json\/wp\/v2\/posts\/52\/revisions"}],"predecessor-version":[{"id":53,"href":"https:\/\/support.itatem.com\/help\/index.php\/wp-json\/wp\/v2\/posts\/52\/revisions\/53"}],"wp:attachment":[{"href":"https:\/\/support.itatem.com\/help\/index.php\/wp-json\/wp\/v2\/media?parent=52"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.itatem.com\/help\/index.php\/wp-json\/wp\/v2\/categories?post=52"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.itatem.com\/help\/index.php\/wp-json\/wp\/v2\/tags?post=52"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}